Los Gatos DMV

Just a generally unpleasant place to be. The staff is always rude, and yells at customers as if that will help things work out better. What's worse is there's clearly a lot of immigrants here trying to get their documentation sorted out, so their English isn't the best. Hearing DMV employees just shout at non-native English speakers is incredibly rude and inconsiderate and borderline racism. If someone cannot understand you clearly, try explaining it in simpler terms instead of just scolding them. The employees here seem to have a complete lack of disregard for any form of customer service.

They are nice there compared to other DMVs. I noticed DMV workers are not happy working in DMV or maybe they are just unhappy, period. Work is work. But people are still trying to do customer service even if they are nit happy. But this DMV is not bad at all. Another thing I noticed which is not particular to this branch is there's no special lane for senior citizen. I feel bad seeing g old people standing in line for a long time. Another thing is, I noticed there's lots of people there that has an appointment and they're standing outside cause they are early for their appointment. I think they can be serve once they arrive especially those people that does not have appointment are going faster than them

Line was out the door for non-appointments but moved pretty quick, about 30 minutes to get a number. Pretty smooth process considering it's a DMV. 4 stars because the get in line option on the website is utterly pointless and you still have to stand in the non-appointment line. Try to be patient and remember the folks behind the counter are people with feelings. They were all pretty nice, and all it took was some patience and a decent attitude.

If someone feels the same, please press like to highlight and help others won't be the next victim in the road test/ behind wheel test here. There are at least 3 examiners here as I saw, 1 woman and 2 men. The man with an obviously overweight look(just for identification, no offense) will fail you with a "deducted mistake" as a "critical driving error" (rather than a deduction). Example: Just ONCE inaccurate shoulder check was deemed to fail the road test, not one deduction. I have my score sheet as evidence of this disproportionate judgment. In the end he repeatedly kept telling me to come back again, as if he’d be happy to see me again. But I totally don’t. I really hope to never see him and his unfair and unprofessional ugly attitude again in my life, preferably off the face of the earth. Not sure if he is racial or sexist, after all it's hard to prove with one's tone or eyes as they’re despicable; however, it probably has abused its power. Unlike the stereotyped impression of my skin color, I have been driving in my country for 5 years, and have zero record of accidents or any violation. Certainly, I fully understand that a test is a test, but I just want a fair and consistent standard, not a subjective judgment by feeling. However, after he disproportionately failed me, I changed the test as my friend has similar experience. Till I passed the test elsewhere, I realized that those kinds of mistakes are usually only 1 or 2 points deducted, not fail at all. It's more reasonable to suspect that he failed me on purpose for some shady reason. So I’m here to leave a message, and hope those who feel the same can leave messages, or press like to help highlight this problem. Maybe your record can one day be part of changing this toxically unfair system. Your message may make more people aware and less people victimized. After all, the one with power should not abuse it arbitrarily, especially when there is no supervision. Also, no one will make up for your lost time, schedule disruption, and money. When you need time in your job and the country needs productivity, it is necessary to reform those who drain other people's energy. They are stealing from the country and everyone. Why should we pay for their salary? If the examiner really judges unfairly, then good luck to him in the endlessly inhumanely painful torture in hell judgment. I won't be surprised if someone will accidentally hurt him one day.

The DMV has transitioned well digitally. From the online appointment, the eLearning course, the on-site visit, everything went according to plan. I was in and out of the Los Gatos DMV branch within 15 minutes. I highly recommend the online appointment system, eLearning and other offerings by DMV. Very efficient process to get a Driver's License renewed and upgraded to Real ID.

This is what I got from dmv website while preparing my realid renewal: “Bring your documents and application confirmation code. Your confirmation code will work like an appointment. Check wait times before you go.” So I brought my docs and confirmation code and went to the appointment line, then I was told I don’t have an appointment, and need to go to the regular line. Everything else is good but this part is really confusing.

It was very crowded, long line, luckily I had an online appointment, so I lined up on shorter line, the whole process took me about an hour. If going without an appointment, it's best to get there past 11am, the line will be much shorter. Los Gatos DMV is highly recommended if you need to make an online appointment, the rest of the DMVs are very busy, no appointments 'till next month.